Thinking Outside The Box!
George M. Fakhoury - President & Chief Executive Officer - CEO
George is the Founder of GMF Consulting Incorporated and the author of the book, “There are no sales without service ©”. Mr. Fakhoury Holds a Bachelor’s Degree in Business Administration. He has served many clients worldwide and conducted numerous seminars in the basics of sales and customer service to front line employees in various countries around the world.
He spent most of his career in the Travel and Tourism industry that included fortune 1000 companies. He has chaired and served as a board member for different notable organizations, chambers and associations. Mr. Fakhoury has earned many awards and recognitions throughout his career, and due to his unconditional involvement in the community he has also earned prestigious recognition awards from community leaders. George Lives in Orlando with his wife and two children. Here are some of George's achievements and awards:
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1992 Chairman’s Award for Excellence
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1994 Customer Service Award (From Worst to First)
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1995 President’s Award for Excellence
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1999 Award of Excellence – Business Management
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1999 Certificate of Distinction – Outstanding Performance in Organizational Behavior
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2000 Customer service Leadership Achievement Award
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2004 Associate Member of the Year – CF Concierge Association
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2007 Allied Member of the Year – CF Hotel & Lodging Association
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2008 Company of the Year – OCPS - Adopt a School Program
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Ramy M. Sidarous - Chief Operating Officer - COO
Ramy has a Bachelor (BA) graduate of business management and marketing from George Mason University in Virginia, USA. He is a green belt holder of Lean Six Sigma, completed courses in Professional Selling skills, Professional Negotiating skills by MPI Int’l, The Imperatives of innovation and leadership strategy by X-pert Learning.
He completed courses at Harvard University in Strategic Management planning by X-pert Learning, Harvard University, Thinking strategically by X-pert Learning, Operation Excellence programs X-Pert Learning, Preparing a business case by X-pert Learning, Performance management meetings by Professional Communications Services and Setting performance Goals by Professional Communications Services.
Ramy also attended all Corporate hotel management and training programs (HSMAI & HFS), Completed Market Scan (Retail profit and Lease profit), Attended all new and used cars seminars held by major car companies Nissan, Mazda, Hyundai and General Motors and Completed and operated Reynolds & Reynolds computer’s software, UCS, ACS and Kerridge.
Ramy served as a high level executive in various fortune 500 corporations for the past 28 years. His strength is to improve company operation through cost effectiveness and accelerated productivity, enhance the marketing strategy in comparison to its ROI results, exceed sales revenues, and achieve exceptional customer service levels exercising proven methods and techniques.
Ramy expertise in technology evaluations, vendor management and commercial negotiations and he believes in the use of global benchmarking and best practices by utilizing operation excellence. He has the ability to work in multinational environments, involving significant international business travel. He also can perform in multi cultural teams to achieve goals and produce results. He is a result driven individual and always succeeded in moving forward and thinking outside the box!
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Nancy E. Fakhoury - Chief Financial Officer - CFO
Nancy started her career in the Beauty industry where she received her degree and licenses and gained her experience working in that field. Her experience also extends into front line employee operations through the hospitality and the travel industry working for food and beverage, car rental and tour operator businesses.
For few years, Nancy also expanded on her expertise in teaching which gives her the ability to understand and administer the basics to improve Front Line Customer Service Performance.
Nancy education includes, travel agency training, cosmetology consultation, travel and sales techniques, cost control, personal and telephone sales procedures, hotel and resorts process through tour operator function, North America and Worldwide OAG, Rails, Cruises, Airline, meeting and travel planner, Travel Industry finance and payment programs. Her course were also in computerized Reservations, S.O.D.A, effective bookkeeping, organized filing, cash-control and handling process, telemarketing sales and Inventory processing.
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Graziella G. Sidarous - Chief Marketing Officer - CMO
Graziella holds a Bachelor’s Degree in Business Administration and Management from the University of Central Florida. Mrs. Sidarous started her carrier in the Hospitality and the Travel Industry where she has gained her experience in food and beverage, hotel and car rental businesses for 20 years.
She then moved briefly into the banking system and later joined the education industry as a teacher in different countries around the world. Graziella worked for notable corporations worldwide to include:
- Hilton Hotels,
- Alamo Rent A Car,
- Bank of Kuwait and the Middle East,
- Orange County Public Schools,
- The English School for Girls,
- Kuwait American School,
- Sheraton Hotels,
- Al-Bader Travel & Tourism
- Awal Institute for Training and Languages.
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Mark Haddad - Regional Director, Australia & South Pacific
Mr. Mark Haddad has been in the travel industry for over twenty years managing travel agencies and airlines including tour operators selling retail and wholesale.
Mark also is a world traveler visiting every continent and over 150 cities worldwide. His travels were to learn and understand the hospitality business and how it operates. His trips took him through hotels, resorts, restaurants and on airlines as a FAM trips, Inspections and other business programs.
Mark is an achiever in the Australian market with nominations in the AFTA (Australian Federation of Travel Agents) awards for best corporate consultant and again was nominated for best Sales Executive. His expertise in Sales and Marketing in Australia and the south Pacific makes him an idea consultant for any business.
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Ousama Alani - Regional Director, Middle East and North Africa
Mr. Alani is a Graduate of Bishops University in Canada and has a Double Major in Business & Finance. His experience is extensive in the banking and the finance industry. Prior to establishing Scimitar Services Bahrain, a marketing and event company, he was a Business Development manager at Merchant Bridge Bank in the UAE and a Fund Manager of the Iraq Construction fund with the same organization in 2005.
He had several different positions in finance and consultancy in Bahrain, Saudi Arabia and London where he worked in the credit area with the Lebanese Byblos Bank and Gulf International Bank. Most notable credits are: